We provide a “backstop” for your support staff, using our experiences in systems support to interpret backup server output.

The features/services of iMonitor for EMC NetWorker are -

Implication Advice

Email Notifications to IDATA on backup failures, index errors, tape drive and tape library errors allow us to proactively advise on the implications and effect of such events on backup operation and data recovery.

Pre/Post Command Checking

Monitoring of EMC NetWorker's pre/post command mechanism to ensure commands run correctly.

Tape Drive throughput and error rate statistics

Ensure the maximum use of backup windows and watch for failing drives.

Automated Client Index maintenance

Standard Notification filtering

Intelligent filtering of standard Notifications providing recognition of potential failure for your site rather than EMC NetWorker's best advice warnings.

Operations Menu

Commonly performed EMC NetWorker functions on a menu for use where GUI control is inconvenient. Functionality is dependent on the EMC NetWorker Server operating system. iMonitor for EMC NetWorker does not cover support situations.

Some exclusions are -

• Support provided as part of the IDATA ltd/Legato Software Support Agreement or any support organisation/vendor addendum to the agreement
• Onsite of after hours support for Legato NetWorker issues
• Consulting services e.g. Policy reviews, Trend Analysis or
  Software Upgrades
• System failure/rebuild or disaster recovery.

However, coverage for these can be negotiated on request.