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To ensure all support calls are responded to in the required period it is essential that customers call via the free-call support number. Any contact not made through the free-call support number will be treated as an inquiry only. An inquiry will not be treated with the same urgency as a support call.
- IDATA's support number is a 24 x 7 answer service. Once customers call the support number, their call is directed to the relevant support person.
- IDATA's contracted response is provided during normal business hours of 8:00am to 5:00pm during business days.
- IDATA's response to calls outside of these hours is only assured where arrangements have been made for extended coverage.
- A Purchase Order must cover all after hours and on-site support where no extended support agreement is in place.
To arrange or confirm support coverage, please contact idata:
Auckland 64 9 360 4357
Wellington 64 4 931 9400
Sydney 61 414 978 190
IDATA case management can be accessed via this location:
https://iview.idataresolutions.com/webinfo
IDATA also maintain an FTP site holding current and archived software versions and patches. An upload area is available for large files supplied during a support call. Access to this site is password controlled. Contact IDATA support for this access.
You can access this site from these locations:
ftp.idataresolutions.com
https://webdownloads.idataresolutions.com
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